Identity's Guarantee To YOU!
Identity will work with you to ensure that you choose promotional products that best deliver the statement you want to make.
Our customer service representatives will always treat you respectfully, keeping you updated on the status of your order, starting with order entry, and continuing through the proofing stage, credit card processing, production, right up to when the order ships and you receive your tracking information and a paid receipt.
Your artwork will be kept on file for up to 24 months to aid you with reorders. Often times when reordering the same product you will not incur a set-up fee or the fee is reduced if we still have art on file.
At Identity we realize that you have to provide proprietary information in order to process and pay for your order. Your information, including your credit card information, will never be shared with a 3rd party.
Identity wants your business, we want to develop a relationship with you and your company so that you WANT to do business with us. We cannot accomplish this goal if we make your experience:
You have our guarantee that we will do our utmost to make sure you are happy with all aspects of your relationship with Identity. It is our goal that when your order arrives, you will be back on our site giving us rave reviews.