Identity is happy to ship you a product sample.  Random samples are shipped unless you specifically request a blank.  Random colors are shipped unless you specifically request a color.  Samples are shipped using your account number.  If there is a cost for the sample Identity will contact you for your payment method prior to shipping.

Pre-Production Sample

Identity recommends a pre-production samples of any item that requires a color-match. A pre-production sample is the actual product you are purchasing with your artwork imposed upon that product. This is your insurance policy to insure you are receiving a product that reflects your expectations for color and quality.   This “in hands” sample will only go to final production upon receipt of your written approval. The charge for a pre-production sample will still remain even if the order does not proceed to final production. Call or email us for pricing,,  757-966-2863.

 *Note that the inclusion of a pre-production sample will add to the turnaround time.

Limitation of Liability

Under all circumstances, Identity Marketing & Promotional's maximum liability, under any circumstance, is limited to the purchase price of the products sold.  Identity will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.

Return Policy

Customized orders, bearing your artwork, are not refundable.  If there is a material or manufacturing defect, or the order was not produced to match the approved proof, please contact us for instructions to return the product.  Identity will provide a shipper number for the return of the product.  Upon review of the return, a credit will be applied to your credit card. 

 Fragile items are shipped using protective materials and marked accordingly to advise the carrier of its content.  All claims for damages sustained during shipment must be resolved with the carrier.  4IDpromos is not liability for the mishandling of shipped items.

Over / Under

We strive to ship the exact quantity ordered; however, due to various manufacturing processes you may receive 10% +/-, which is within industry standards.  Identity reserves the right to ship and invoice with these industry standards.  If you need an exact count please advise Identity of this need.